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Shipping Chart

Please check our Shipping Chart below and decide if you would like to include Tracking or not. We totally recommend Tracking because you can locate and keep track of your items at any time.

Returns & Exchanges

Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable unless a mistake was made on the part of Design By Humans. The refund will be credited back to the initial form of payment used to make the purchase if the merchandise is returned unworn, unwashed and in the same condition received within 30 days of purchase.

Exchanges must be made for t-shirts of equal or lesser value. If the requested t-shirt in exchange is out of stock, the customer will be contacted via email. However, if there is no response within five business days, the exchange will be processed as a return.

As a recommendation, La Cerkia suggests purchasing the t-shirt(s) you would like to exchange through our website, and returning your other t-shirt(s) back to us for a refund.

We do not accept washed and/or worn merchandise. If a washed and/or worn item is returned, it will be refused and sent back to the customer. Please return all merchandise in the same condition it was received.

Return shipping charges are the responsibility of the customer unless the return is the fault of La Cerkia.

 

 

Can I make changes to my order after it has already been placed?

Once an order is submitted through our website, it is not possible to make changes to the order. If an edit to a product on a placed order needs to be made, the order must be cancelled in its entirety and be reordered by the customer.

 

How do I cancel my order?

Please send an email This email address is being protected from spambots. You need JavaScript enabled to view it. to request the cancellation of your order with your order number as the subject heading.

 

 

How do I use a discount code ?

Customers must enter the promo code at checkout. Once the code is entered, click the "Apply" button to receive the discount.

 

 

What happens if my t-shirt is out of stock ?

If a t-shirt is out of stock after an order is placed, you will be contacted via email for further instruction. However, if there is no response within five (5) business days, you will be refunded for the out of stock t-shirt and the order will be shipped out. Orders with out of stock t-shirts are not shipped until further instructed by you or as otherwise described.

 

 

What happens if my order is lost ?

If you suspect that your order is lost, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance. Please note however, we cannot track orders or locate orders shipped without tracking option. If a package is in fact lost, La Cerkia is not responsible for reimbursing shipping costs or the replacement of the merchandise.

 

What happens if I receive a wrong item ?

If you receive a faulty item or wrong size please contact us asap.

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